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Educators Insurance Agency Privacy Policy

Last updated: September 2026 

 

Our Commitment to Privacy

Educators Insurance Agency (“EIA,” “we,” “our,” “us”) is committed to protecting the privacy of the personal information that we process. This Privacy Policy (the “Privacy Policy” or the “Policy”) describes how we collect, use, disclose, and otherwise process personal information obtained through educatorsinsuranceagency.com and other sources as described below. In addition to this Privacy Policy, please visit Our Consumer Privacy Notice describes how EIA handles the consumers’ (and customers’) nonpublic personal information. 

This Privacy Policy applies to the information that users disclose to us through our website, services that we offer, and other sources as described below (collectively, our “Services”). 

As used throughout this Privacy Policy, “personal information” means information that is reasonably capable of being associated with a particular person. Personal information does not include anonymous, de-identified, or aggregate information. 

From time to time, we may update and revise this Privacy Policy. Changes to the Privacy Policy will be posted on our website. Any changes become effective upon the posting of the revised Policy. The date this Policy was last updated can be found above. 

 

Collection, Use, and Disclosure

How We Collect Personal Information  

We collect personal information directly from you or from other sources, including automatically through our Services , from insurers with whom we do business, , and from vendors and other parties that support our business. The categories of personal information may include: name; address; phone number; email address; Social Security number; driver’s license number; date of birth; consumer reports; automobile and driver’s information; geographical location or zip code, including geolocation data obtained from your device or digital  documentation you provide; internet or other electronic network activity information, such as IP address, browsing history, search history, and information regarding interaction with our Services; information contained in our applications, communications, and other interactions we may have with you; and insurance claims information. The personal information we and our vendors collect varies based on what products you have with us and may not include all of these examples. 

If you submit the personal information of another person, such as about your dependents or other beneficiaries, you represent that you have obtained the authorization from that person to submit such personal information to us. 

Please see the Cookies and Online Tracking Technologies section for more information on such tracking technologies and about how EIA processes information through online tracking technologies. 

 

Why We Use Personal Information 

We may use or otherwise process the personal information described above for the following purposes: 

Enable us to offer quality products and services to customers, including operating our insurance business; helping us provide rate quotes; enabling us to offer coverage service policies; communicating with our customers and agents; renewing coverage; performing underwriting, analysis, and audits; and processing claims. 

Enhance our delivery of products and services, including improving your interactive experience with us; managing our business operations; maintaining, operating, and optimizing our Services; managing our agent and producer relationships; managing quality and safety; and performing internal research. 

Communicate with you, including responding to inquiries or providing you with information about our products and services. 

Advertising and marketing purposes, including sending marketing and promotional materials related to our products, offerings, and promotions; serving advertisements; measuring the use of our Services and effectiveness of our advertisements and marketing; and developing insights to improve our Services and provide our users with enhanced features and functionalities. 

Security and integrity purposes, including safeguarding our Services from cyber risks; authenticating users; enforcing our policies and terms; protect our rights; fulfilling our legal obligations; manage risks, investigations, reporting, and other compliance activities; preventing, identifying, investigating, and responding to fraud, illegal or malicious activities, and other activity that violates or may violate applicable laws, regulations, legal process, or our policies. 

Legal and compliance purposes, including responding to court orders or other government and law enforcement mandates or requests; identifying or managing legal actions related to our or others’ rights or property; supporting actual or threatened claims, defenses, or declarations in a case or before any jurisdictional and/or administrative authority, arbitration, or mediation panel; and enforcing compliance with applicable laws, regulations, or legal processes as well as industry standards and our company policies. 

Corporate restructuring, including in the context of evaluating or executing a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of regular business operations or pursuant to a bankruptcy, liquidation, or similar proceeding. 

We, and our vendors, use tools and technologies, including new and emerging technologies, that process personal information to improve, develop, and deliver our products and services. We may use information we collect, including aggregated, anonymized, or deidentified data, to improve, refine, and enhance our Services and analytics processes, develop and refine processing models and other technologies, and for other internal business purposes. 

 

How We Disclose Personal Information 

We may disclose personal information to the following entities, as permitted or required by law: 

Our insurance company affiliates and partners, including our affiliates, policy providers, and other related entities that may also process your personal information. 

Vendors, service providers, contractors, agents, brokers, and other parties that help us conduct our business, including managing and operating our Services, administering and supporting other insurance business activities, delivering services and communications, providing technical and customer support, processing payments, and providing advertising and other technology. We may also use cookies and other online tracking technologies for business purposes, including maintaining functionality and offering our Services, providing advertisements, and analyzing your use of our Services. For more information about our use of cookies, please refer to the #cookies-trackingCookies and Online Tracking Technologies section. 

Professional advisors, including legal service providers and accounting service providers. 

Regulatory or law enforcement agencies, reinsurers, brokers, and others, as permitted or required by law, and to enforce our policies or to protect legal rights, property, and safety. 

Parties in corporate transactions in the event we sell or transfer all or a portion of our business assets (e.g., to further a merger, reorganization, liquidation, or any other business transaction), including during negotiations of such transactions, solely to enable a prospective acquirer to assess the overall business. 

We may also disclose your personal information to additional parties where you have provided your consent or requested that we disclose such personal information. 

 

Cookies and Online Tracking Technologies 

We, and our vendors, may use online tracking technologies, including cookies, to collect and analyze information about your interactions with our Services, including by collecting information about which web pages you visit, or links you clicked and how you interacted with our content during your visit or over multiple visits; store information to improve the functionality of our Services; help you access and navigate our Services more efficiently; recognize your login information and preferences, so that you do not need to enter the information each time you visit the Services; customize your browsing experience, including by showing you information more likely to be relevant to you; and deliver and customize advertisements and track campaign efficacy. 

We and our vendors may collect details about your online activities over time and across different websites and devices and link information collected by online tracking technologies to other information collected about you. 

We may engage web analytics service providers, such as Google Analytics, to help us understand and analyze how visitors interact with our Services. We use such data to administer and improve the quality of our Services and serve ads on our behalf across the Internet. We may also implement Google Analytics Advertising Features such as interest-based advertising, device reporting, and behavioral reporting. We may use first-party cookies as well as third-party cookies to deliver advertisements, measure your interests, and/or personalize content. Notwithstanding the foregoing, EIA does not use this service to provide cross-contextual behavioral advertising. 

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, our Services are not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit allaboutdnt.com. You may set your browser to notify you of or decline the receipt of online tracking technologies; however, certain features of the Services may not function properly or be available if your browser is configured to disable online tracking technologies. Certain vendors we work with offer tools you can use to limit or opt out of their online tracking technologies, such as Google. For more information on how Google Analytics and other Google products use data, visit policies.google.com/technologies/partner-sites. To opt out of Google Analytics technologies, visit tools.google.com/dlpage/gaoptout. To adjust your Google advertising settings, visit adssettings.google.com. 

We have implemented Google reCAPTCHA to protect our websites from fraud and abuse. Your use of reCAPTCHA is subject to Google's Privacy Policy (policies.google.com/privacy) and Terms of Use (policies.google.com/terms).  

We are not responsible for the effectiveness or accuracy of other parties’ notices or opt out mechanisms. 

When you accept the cookies on our website, you will not see the cookie options banner unless you clear the cookies from your browser. 

 

Insurers, External Links, and Social Features

We may obtain your personal information from or disclose your personal information to insurers in connection with your insurance policy and our other services.  

In the interest of providing you with better services, information, resources, or to process your privacy rights, our Services may contain links to external websites. We cannot control and are not responsible for the information collection practices of any external website that we link to. We encourage you to review and understand the privacy policies of these websites before providing any information to them as their privacy practices may be different from ours. 

Additionally, our Services may permit you to interact with another website or online service, such as enabling you to “follow” EIA on another site (a “Social Feature”). If you choose to “follow” content or post information using a Social Feature, that information may be publicly displayed, and the other party may have access to certain information about you and your use of our Services. Similarly, if you interact with us through Social Features, we may have access to certain information about you (for example, if you “follow” our page on another website). Please note that if you mention or comment about EIA or our Services in your post to another platform, that platform may allow us to publish your post on our Services. 

 

Data Protection and Choices

How We Protect Your Personal Information 

We strive to maintain appropriate administrative, technical, and physical safeguards that are designed to help protect personal information we collect or receive. Although we follow reasonable procedures to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of information submitted online. 

 

Children’s Privacy 

Our Services are intended for our customers, prospective customers, employees, prospective employees, agents, investors, and business partners, and are not intended for, nor targeted to, children under the age of 13. We do not intentionally collect personal information from children under the age of 13. If we become aware that we have received personal information from a person under the age of 13, we will delete the information in accordance with applicable law. 

 

Transfers of Personal Information 

We maintain our Services in the U.S. and in accordance with U.S. laws. By using our Services, you acknowledge that your information will be processed in the U.S. Please be aware that the data protection laws and regulations that apply to personal information processed in the U.S. may be different from the laws in other jurisdiction where you access the Services. 

 

Choices 

You may change your account information by submitting a request using the information in the Contact Us section below. 

You may opt out of email marketing communications by clicking unsubscribe in any marketing email you receive from us. 

You may manage your website tracking technology preferences through the “Privacy settings” link in the website footer. 

 

Contact Us

If you have questions about this Privacy Policy, please contact us at: 

Phone: 
800-446-8379

Email: 
privacy@hanover.com 

Address: 
EIA Insurance Agency 
Attn: Chief Privacy Officer 
440 Lincoln Street 
Worcester, MA 01653